FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Prestonhausco Frequently Asked Questions page.

We want your shopping experience to be simple and straightforward. Below you’ll find answers to some of our most commonly asked questions. If you need additional assistance, our customer support team is happy to help.

1. How long will it take to receive my order?

Our estimated delivery timeline is:

• Handling Time: 1–2 business days
• Transit Time: 6–8 business days
• Estimated Total Delivery Time: 7–10 business days

Delivery times are estimates and may vary due to carrier delays, holidays, weather conditions, or other circumstances outside our control.

For additional information, please review our Shipping Policy.

2. Do you offer free shipping?

Yes. Prestonhausco offers free standard shipping on eligible orders within the United States, with no minimum purchase requirement.

For complete shipping information, please review our Shipping Policy.

3. Where is Prestonhausco located?

Prestonhausco is a United States-based online business headquartered in Atlanta, Georgia.

We offer a curated selection of products through our online store and currently ship to eligible addresses within the United States.

4. What should I do if I receive a defective or damaged product?

If your item arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

Please include your order number and, when requested, photographs showing the issue so our team can evaluate the situation and assist you.

Eligible defective or damaged items will be handled according to our Return & Refund Policy.

5. Can I cancel my order after placing it?

Yes. We offer a 24-hour cancellation window after an order is placed.

If you would like to cancel your order, please contact our customer support team as soon as possible and provide your order number.

After the 24-hour period, we cannot guarantee cancellation because your order may already be processing. Once an order has shipped, it can no longer be canceled and must instead follow our applicable return procedures.

6. What is your return policy?

We offer a 30-day return period, beginning on the date you receive your order.

To qualify for a return, products must meet the eligibility requirements described in our Return & Refund Policy.

Please review the full policy before returning an item.

7. How long does it take to receive a refund?

Once we receive and inspect your eligible return, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method. After the refund is processed, your bank or payment provider may require additional time to post the funds to your account.

Please review our Return & Refund Policy for complete refund information.

8. Do your products come with a warranty or guarantee?

Our products are covered by the return, refund, damaged-item, and defective-item provisions described in our Return & Refund Policy.

If you experience an issue with a product, please contact our customer support team within the applicable timeframe so we can review your request.

9. How can I contact customer support?

You can contact the Prestonhausco customer support team by email:

info@prestonhausco.com

You may also reach us through the Contact Us page on our website.

We aim to respond to customer inquiries within 1–2 business days.

10. Do you ship internationally?

No. At this time, Prestonhausco ships within the United States only.

Please review our Shipping Policy for additional information regarding eligible shipping locations.

11. Do you have a physical retail store?

Prestonhausco operates primarily as an online store.

Our Atlanta address is our business contact address and should not be considered a walk-in retail location unless otherwise stated.

12. Can I place a bulk order for a business or organization?

Bulk-order availability may depend on the product and quantity requested.

Please contact our customer support team at info@prestonhausco.com with the product name, desired quantity, and any relevant information about your request. Our team will let you know whether bulk ordering is available and provide applicable pricing or instructions.

13. Can I exchange a product?

If you need a different item, size, color, or variation, please review our Return & Refund Policy for the options currently available.

You may also contact our customer support team for assistance before returning your item.

14. How can I track my order?

Once your order ships, we will send you a shipping confirmation email with tracking information.

Please allow some time for the carrier to activate and update the tracking information after your shipping confirmation is sent.

If your tracking information has not updated or you believe there is a problem with your shipment, please contact our customer support team.

CONTACT INFORMATION

Prestonhausco

Address:
1350 West Marietta Street Northwest
Atlanta, GA 30318
United States

Email: info@prestonhausco.com

Phone: +1 (470) 298-8426

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM EST

Response Time:
We aim to respond to customer inquiries within 1–2 business days.