Return & Refund Policy

Last Updated: August 16, 2026

At Prestonhausco, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a simple and straightforward return and refund process.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at info@prestonhausco.com. Please include your order number when submitting your cancellation request.

After the 24-hour cancellation period, we cannot guarantee that your order can be canceled, as it may already be processing or preparing for shipment.

Once an order has been shipped, it can no longer be canceled. However, you may request a return after receiving the order in accordance with the terms of this Return & Refund Policy.

30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

• Unused
• In its original condition
• Returned in the original packaging
• Returned with all original tags, accessories, and included materials

Our customer support team will provide instructions and assist you throughout the return process.

Restocking Fee: We do not charge a restocking fee.

Return Policy Overview

• Return Window: 30 days from the date your order is delivered
• Item Condition: Unused and in original condition
• Packaging: Original packaging, tags, accessories, and included materials must be returned
• Restocking Fee: $0
• Return Assistance: Our customer support team will provide return instructions

Return Shipping Costs

Defective, Damaged, or Incorrect Items

There is no return shipping cost to the customer if:

• You received an incorrect item
• The item was damaged during shipping
• The item arrived defective

Please contact us as soon as possible so we can assist you with the return, replacement, or refund.

Customer Remorse / Change of Mind

The customer is responsible for the actual return shipping cost when the return is due to personal preference or customer error, including when:

• The wrong item was ordered
• The item does not fit
• The item is no longer wanted
• The customer changes their mind about the purchase

Original shipping charges are non-refundable.

How to Return an Item

1. Contact Us

Email info@prestonhausco.com with your order number and the reason for your return.

2. Prepare Your Return

Securely repack the item in its original packaging and include all accessories, tags, documents, and other materials originally included with the product.

3. Ship Your Return

Follow the return instructions provided by our customer support team. Return shipping details, including any recommended carrier or shipping method, will be provided in your return authorization email.

Please do not send a return before contacting us and receiving return instructions.

Refunds

Once your returned item is received, we will inspect it to confirm that it meets the eligibility requirements outlined in this policy.

If your return is approved, the refund will be issued to your original payment method.

Please allow up to 7 business days for us to initiate your refund after approval. Additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Exchanges

We accept exchanges for eligible items.

If you would like to exchange an item for a different size, color, or product, please contact us at info@prestonhausco.com with your order number and exchange request.

Our customer support team will provide instructions and assist you with the exchange process.

Orders Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us at info@prestonhausco.com and provide your order number.

We will investigate the shipment with the carrier. If the package is confirmed to be lost, you may choose between:

• A full refund to your original payment method, or
• A replacement shipment at no additional cost

Non-Returnable Items

For hygiene, health, or safety reasons, certain products may not be eligible for return.

Any product that is non-returnable will be clearly identified as non-returnable on its product page before purchase.

Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page along with an updated Last Updated date.

We encourage customers to review this policy periodically for any changes.

Questions or Assistance

If you have questions about a cancellation, return, refund, or exchange, please visit our FAQs page or contact our customer service team.

Contact Information

Store Name: Prestonhausco
Address: 1350 West Marietta Street Northwest, Atlanta, GA 30318, United States
Email: info@prestonhausco.com
Phone: +1 (470) 298-8426

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM EST

Response Time:
We aim to respond to customer inquiries within 1–2 business days.